Return & Refunds Policy

While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

Changed your mind?

That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period

Refund Policy

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, fill out the cancellation form  and please phone the customer call centre on 01709 910855, email us at tescogiftcards@svmglobal.com or write to us at Tesco Gift Cards, SVM Global, 21-23 Fitzwilliam Street, Parkgate, Rotherham, S62 6EP to register your request for a refund. Once you have registered your refund, please put your gift card into the post and send it back to Tesco Gift Cards, SVM Global, 21-23 Fitzwilliam Street, Parkgate, Rotherham, S62 6EP . Once the gift card has been received your refund will be processed along with any delivery charges within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. SVM do not accept responsibility for the loss of your returned goods or your postage charges.

Is there a problem with your order?

We do our best to make sure your gift card is received in good condition and with funds, but if it doesn’t, our customer services team are here to help. You can reach them on 01709 910855.

Return Costs

You are responsible for the cost of returning gift cards for refunds.  We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.

Receiving your refund

Once the gift card has been received your refund will be processed along with any delivery charges within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.

Refund of delivery charges

Once the gift card has been received your refund will be processed along with the cost of the least expensive type of delivery offered to you at point of checkout.  

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights.