Privacy and Security Policy

Sales of gift cards made via links from www.giftcards.tesco.com are managed by SVM Europe Ltd, Action Court, Coleman Street, Parkgate, Rotherham, S62 6EL, registered in England 6748892. VAT Reg No: 945 0278 19on behalf of Tesco Personal Finance plc, trading as Tesco Bank, part of Tesco plc.

PRIVACY STATEMENT

SVM Europe is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Tesco Gift Card store website (www.giftcards.tesco.com) and governs data collection and usage. By using this website, you consent to the data practices described in this statement.

COLLECTION OF YOUR PERSONAL INFORMATION BY SVM EUROPE

SVM Europe collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number and when applicable, Tesco Clubcard number.
There is also information about your computer hardware and software that is automatically collected by SVM Europe. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by SVM Europe for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SVM Europe Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through SVM Europe via SVM Europe’s website through comments on blog posts or message boards, this information may be collected and used by others. Note: SVM Europe does not read any of your private online communications.

SVM Europe encourages you to review the privacy statements of Web sites you choose to link to from SVM Europe so that you can understand how those Web sites collect, use and share your information. SVM Europe is not responsible for the privacy statements or other content on Web sites outside of the SVM Europe and SVM Europe family of Web sites.

Use of your Personal Information by SVM Europe
All information collected by SVM Europe is stored and handled in accordance with the Data Protection Act (1998).
SVM Europe collects and uses your personal information to operate the SVM Europe Web site and deliver the services you have requested.
SVM Europe does not sell, rent or lease its customer lists to third parties.
SVM Europe keeps track of the Web sites and pages our customers visit within SVM Europe, in order to determine what SVM Europe services are the most popular. This data is used to deliver customized content and advertising within SVM Europe to customers whose behavior indicates that they are interested in a particular subject area.

SVM Europe Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SVM Europe or the site; (b) protect and defend the rights or property of SVM Europe; and, (c) act under exigent circumstances to protect the personal safety of users of SVM Europe, or the public.

Use of your Personal Information by Tesco Bank
Collecting your personal information helps Tesco Bank to better understand what you need from us so we can:

  • Personalise our services to you.
  • Process your orders and allocate Clubcard points to your account.
  • Tell you about important changes to our services.
  • Understand your shopping behaviour to develop and improve our products and services.
  • Manage promotions, competitions, customer surveys and questionnaires.
  • Check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, which may be kept on record.

We may share your personal information across the Tesco Group so it can provide you with relevant products and services.
Your information will never be disclosed to anyone outside the Tesco Group except where your consent is granted; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.
Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
We may use and share anonymous information about you outside the Tesco Group. However, we would like to reassure you that this never includes your personal information.

Clubcard information

We access the information recorded through the use of your Clubcard to help us improve our service to you and to make our communications more relevant.

SECURITY OF YOUR PERSONAL INFORMATION

SVM Europe secures your personal information from unauthorized access, use or disclosure. SVM Europe secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We do not store credit card details nor do we share customer details with any 3rd parties

OTHER WEBSITES

The website may contain links to other sites which are outside our control and not covered by this policy. Operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours

USE OF COOKIES

The SVM Europe Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SVM Europe pages, or register with SVM Europe site or services, a cookie helps SVM Europe to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SVM Europe Web site, the information you previously provided can be retrieved, so you can easily use the SVM Europe features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the SVM Europe services or Web sites you visit.

CHANGES TO THIS STATEMENT

SVM Europe will occasionally update this Statement of Privacy to reflect company and customer feedback. SVM Europe encourages you to periodically review this Statement to be informed of how SVM Europe is protecting your information.

CONTACT INFORMATION

SVM Europe welcomes your comments regarding this Statement of Privacy. If you'd like to request a copy of your information, or if you believe that SVM Europe has not adhered to this Statement please contact us at tescogiftcards@svmcards.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.