Frequently Asked Questions

Tesco Gift Cards

What value do Tesco Gift Cards come in?
You can buy Tesco Gift Cards with any value from £1 to £100 (in denominations of £1) on each card.

Do you have to spend it all at once?
No, you can spend some or all of the money on the card. Any balance left on the card gets saved until your next shop and lasts five years.

How can I check the balance on my Tesco Gift Card?
You can check your available balance at any Tesco store or by calling 03450 757 757.* The available balance is also shown on your till receipt . Unfortunately balances can no longer be checked online.

Do I get Clubcard points when I buy a Tesco Gift Card?
Unfortunately you cannot earn Clubcard points when you buy a Tesco Gift Card.

Does the recipient earn Clubcard points when they use their Tesco Gift Card?
Clubcard customers can use their Clubcard at time of purchase. Points are awarded as normal when you use your Tesco Gift Card to buy goods at the till. They'll earn 1 Clubcard point for every £1 redeemed.

What can I buy with a Tesco Gift Card?
The Tesco Gift Card can be spent in our stores nationwide or online at www.giftcards.tesco.com, entertainment and wine by the case. Sorry, you cannot use your Tesco Gift Card to buy groceries, books or clothing online yet, but we are working on it. You cannot spend your Tesco Gift Card in Tesco tyres, Tesco cards, Tesco fireworks, Tesco party and Tesco carpets.

Can I buy petrol with my Tesco Gift Card?
Yes you can use your Tesco Gift Card to buy petrol or any other item on sale in the shop or kiosk.

Are there any restrictions to using a Tesco Gift Card online?
To use a Tesco Gift Card online you need to be registered with Tesco.com and you must be over 18 years of age.

Why do I have to have a credit or debit card number if I purchase an item exceeding the value of a Tesco Gift Card online?
If the value of the item being purchased online exceeds the value of the Tesco Gift Card you will need to pay the extra amount with a valid credit or debit card. And if you need a refund, we can refund onto the credit / debit card as we cannot refund to a Gift Card.

What if the person I give the Tesco Gift Card to is under 18 or does not have a credit or debit card?
They can still use the Tesco Gift Card in store.

Can I get my money back if my Tesco Gift Card is lost or stolen when it is in my possession?
Treat the card like you would any form of cash because you lose the money stored on it if it is lost or stolen.

Does the design of the Tesco Gift Card affect where it can be used?
No, you can use any design of Tesco Gift Card to buy all products in any of the locations described under the gift card Terms & Conditions

Can I use my Tesco Gift Card at a self-scan checkout?
Yes, you can select Tesco Gift Card as a payment option.

What if I have a problem using my Tesco Gift Card in a Tesco store?
Call our customer care team on 01709 910855

Branded Gift Cards

What value do branded Gift Cards come in?
All branded gift cards are sold in set denominations. They come in set values from £4.95 to £100.

Do I have to spend it all at once?
Each individual Branded Gift Card listing on www.giftcards.tesco.com includes terms and conditions of use, and redemption guidelines.

Do I get Clubcard points when I buy a branded Gift Card?

From time to time, Clubcard points may be offered on gift card purchases, excluding Tesco Gift Cards, xbox gift cards, F+F gift cards and Blinkbox gift cards. Points will appear on a future Clubcard Statement. The Clubcard Scheme is administered by Tesco Stores who are responsible for fulfilling points. See the Special Offers page for our latest deals.

What can I buy with a branded Gift Card?

Each individual Branded Gift Card listing on www.giftcards.tesco.com includes terms and conditions of use, and redemption guidelines.

Can I get my money back if my branded Gift Card is lost or stolen?
Each individual Branded Gift Card listing on www.giftcards.tesco.com includes terms and conditions of use, and redemption guidelines.

General

Is there a limit to how many gift cards I can buy?
All transactions are limited to £100 per transaction.

What postage options are available to me?
Tesco Gift Card orders below £50 can be dispatched by Royal Mail First Class® as a minimum. All Gift Card orders containing a third party card with a total order value below £50 will be dispatched by Royal Mail Recorded Delivery® as a minimum. All Gift Cards orders over the value of £50.01+ to be dispatched by Royal Mail Recorded Delivery® You can upgrade your postage if you desire.

Is there an expiry date on my gift card/voucher?
Please refer to the relevant gift card/voucher terms and conditions.

Can someone else use my gift card?
Yes, whoever is in possession of the gift card can use it.

Do I have to spend the whole amount in one transaction?
No, any unused balance remains on your card until it is spent or the card expires.

Can the gift card be reloaded?
No, we do not accept requests to reload gift cards.

I tried to use the card and the retailer stated there was no value on it or a different value to what was ordered?
All gift cards are dispatched with no funds (inactive), to be activated within 24 hours of dispatch. Please ensure you have allowed 24 hours from the time of purchase and checked your order confirmation email. Further to this, if the funds are still different to purchase or not available, please contact us.

My gift card has expired.  What can I do?
Please check the terms and conditions on the back of the card. Terms & conditions will vary by retailer.

How do I activate my Gift Card?
No activation is necessary.

Lost & Stolen cards

What happens if I lose my gift card?
Please treat your gift card as cash as we cannot replace this if lost or stolen.  We would recommend where possible you register your card with the retailer via their website

My gift card has not arrived
Please allow 7 working days from placing your order. If your card has still not arrived, please contact us at tescogiftcards@svmglobal.com or on 01709 910855. Alternatively, you can write to us at the below address;

Tesco Gift Cards
SVM Global
21-23 Fitzwilliam Street
Parkgate
Rotherham
South Yorkshire
S62 6EP

If your card has been lost or stolen in the post, we will endeavour to deactivate the card and transfer the balance to a new card which will be sent to you. 

What happens if I need a refund from the store when using a gift card, would you be able to refund me for the gift card?
We cannot refund, however in most cases where refund is required, the retailer will refund to the method of payment used for initial purchase e.g. gift card, debit or credit card.  Gift cards themselves cannot be refunded in store or online.  Please see our refund policy for full terms.

My gift card was damaged in the post
Provided the card has not been used, we will send a replacement.  Please contact us at tescogiftcards@svmglobal.com or on 01709 910855. Alternatively, you can write to us at the below address;

Tesco Gift Cards
SVM Global
21-23 Fitzwilliam Street
Parkgate
Rotherham
South Yorkshire
S62 6EP

I received the package but there was no gift card inside
Please contact us as soon as possible. We will treat as lost/stolen and investigate if the card has been used and send out a replacement free of charge where applicable.

Refund Policy
Requests for order cancellation must be made in writing within the 14 day cooling-off period as per Consumer Contracts Regulations of receipt of order. Orders sent by first class mail or Special Delivery will be deemed to have arrived the next working day after dispatch.  Refunds will be made back to the credit / debit card used to purchase. Vouchers, and Gift Cards in some instances, must be returned by registered postage. SVM accept no responsibility for their return or for postage payable.  Refunds can only be made for funds still on the Gift Card that have not been spent. 

Contact
If you have any further queries or require assistance, please contact us via email   or by calling 01709 910855. Opening hours are Monday to Friday, 8.00am - 7.00pm.  Alternatively, you can write to us at the below address;

Tesco Gift Cards
SVM Global
21-23 Fitzwilliam Street
Parkgate
Rotherham
South Yorkshire
S62 6EP

 

* This number may be included as part of any inclusive call minutes provided by your phone operator.